The tourism and travel industry has been through a difficult period in recent years: bad weather, protest actions and terrorist attacks have created unprecedented chaos and delays.
However, in times of growing consumer awareness and customer complaints, it is interesting to note that some companies still excel at worsening an already bad situation, while others are better at coping with a crisis.
As if the delays and cancellations of flights had not been enough for a month, travelers were even more worried about the disturbances of the week. Ryanair had to cancel 250 flights today after pilots and cabin crew members were injured in various European countries.
While holidaymakers’ plans and business opportunities can be thwarted, there is always someone who manages to get out of the crisis of another capital: in this case, the German bus-sharing company Flixbus has announced that she was free to access the stock market will give to travelers who are affected by the strike.
This is the most recent initiative of the long-haul bus company as part of its aggressive growth strategy in recent years, when large companies such as Megabus in the United Kingdom and Greyhound in the United States have were faced with the startup.
The eruptions of the Eyjafjallajökull volcano in Iceland in April 2010 caused huge air traffic disruptions over Western and Northern Europe in six and a half days. Some companies have responded better to chaos than others: the low-cost airline Ryanair initially refused to compensate passengers who had canceled their flights until the EU Supreme Court required it. to do it.
The weekly ban on flights across Europe costs airlines such as British Airways between 15 and 20 million pounds a day. But low-cost airline easyJet, which had estimated its flights at £ 5 million, was able to fly to hot spots at its own expense to serve stranded travelers.
Vodafone saw a good product placement opportunity and installed web cameras that captured the epidemic and generated images that dominated the global news agenda for days.
loss of license
When Uber did not respond to a series of complaints about safety, sexual harassment and working conditions, in September 2017 Transport for London revoked the Car Sharing Company’s license and described Uber as a private car rental company not “tailor-made”. It was only the last of many years after an image crisis that continued to deteriorate and Uber failed to manage properly. And even after this decision, the company looked for a professional and conciliatory tone, stating that this decision “would show the world that London is far from being open to innovative companies”.
The Ride Hailing app has since been subject to a new license, but London Mayor Sadiq Khan said the company “must work very hard now to prove that things have really changed.”